Refund policy
Returns Policy
We operate a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Conditions for Returns
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at info@sereliseco.com
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any questions about returns, you can always contact us at info@sereliseco.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions about a specific item.
Unfortunately, sale items and gift cards cannot be returned.
Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU 14-Day Cooling-Off Period
Notwithstanding the above, if goods are shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As noted above, the item must be in the same condition as received—unworn or unused, with tags, and in the original packaging. Proof of purchase is required.
Refunds
Once we have received and inspected your return, we will notify you of the approval status. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@sereliseco.com