Privacy policy
Serelise operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”), enabling us to deliver the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or another individual, or that can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data that cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information, including inferences drawn from such information:
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Contact Information such as your name, address, billing and shipping addresses, phone number, and email address.
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Financial Information such as credit or debit card details, bank account numbers, transaction data, payment confirmations, and related records.
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Account Information such as username, password, security questions, preferences, and settings.
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Transaction Data such as items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, as well as your order history.
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Communications such as information you provide in customer support inquiries.
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Device Data such as device, browser, or network information, IP address, and unique identifiers.
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Usage Data such as your interactions with the Services, including navigation, browsing, and purchase behavior.
Sources of Personal Information
We may collect personal information from:
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Directly from you (e.g., when you create an account, make a purchase, or contact us).
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Automatically through the Services (e.g., via cookies and similar technologies).
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From our service providers (e.g., payment processors, fulfillment providers).
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From partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may process personal information for the following purposes:
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To provide, customize, and improve the Services – including processing orders, managing accounts, handling payments and returns, and tailoring your shopping experience.
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For marketing and advertising – such as sending promotional communications via email, SMS, or mail, and serving you ads on our Services or third-party platforms.
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For security and fraud prevention – including verifying accounts, detecting suspicious activity, and protecting the integrity of our Services.
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To communicate with you – including providing customer support and account updates.
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For legal compliance – including responding to lawful requests, enforcing our Terms, or defending our rights.
How We Share Personal Information
We may disclose your personal information in the following circumstances:
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With Shopify, vendors, and service providers (e.g., IT, payment processing, analytics, fulfillment, shipping).
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With business and marketing partners for advertising and promotions.
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With affiliates or within our corporate group.
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In connection with a business transaction (e.g., merger, acquisition, insolvency).
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As required by law (e.g., subpoenas, court orders).
Third-Party Websites and Links
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or accuracy of information on such sites. Please review their policies before providing personal information.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can delete it.
Data Security and Retention
No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. We retain personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights and Choices
Depending on your jurisdiction, you may have rights such as:
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Access – request details of personal data we hold about you.
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Deletion – request that we delete your personal data.
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Correction – request updates to inaccurate data.
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Portability – request a copy of your data or its transfer to a third party.
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Opt-out – manage marketing communication preferences.
If you reside in the UK or EEA, you may also have rights to object to or restrict processing, and to withdraw consent at any time.
Requests can be submitted via the Services or by contacting us (see below). We may require identity verification before processing such requests.
Complaints
If you are dissatisfied with how we handle your data, you may contact us directly or lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside your country of residence. Where required, we use recognized transfer mechanisms such as EU Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised “Last Updated” date.
Contact
If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:
📧 info@sereliseco.com
Heikantstraat 7 Vught 5261XM Netherlands
For purposes of applicable data protection law, we are the data controller of your personal information.
Last updated: April 24, 2026